Shop FAQ

BOOKING LEAD TIME

We recommend placing your order at least 4 weeks prior to your event and no later than 7 days. We do get booked up so don’t leave it too late!

DELIVERY & POSTAL INFORMATION

Our birthday cakes, occasion cakes, cupcakes and sharing platters will be ready for collection on the date specified from NE125UJ. Our treat and cake boxes are available for shipping to UK Mainland. We send out our postal deliveries on Thursday unless otherwise specified i.e.Christmas, Valentines, Mother’s Day gifts.    Any queries about postal or delivery please contact us via bakeforthesoul@gmail.com 

POSTAL ORDERS

All orders are sent via Royal Mail 48. We cannot accept liability for damage or loss that occurs after postage.

STORAGE & SHELF LIFE

We recommend eating our cakes within a day of collection or delivery to enjoy them at their best. The cake is best stored in its box at room temperature or in the fridge if it is warm. You should refer to your packing instructions for storage guidance. Our cakes will keep well for 5 days if stored correctly.

ALLERGY INFORMATION

All cakes contain GLUTEN, DAIRY, EGG and SOY unless specified.

They are prepared in an environment where TREE NUTS (such as almonds, hazelnuts, walnuts, brazil nuts, cashew nuts, pecans, pistachios and macadamia nuts), SULPHUR DIOXIDE and SULPHITES (at a concentration of more than ten parts per million) CELERY, MUSTARD are used. We cannot guarantee traces of these allergens may not be present. Some items may contain alcohol

FREE-FROM CAKES

We take pride in our free-from products which taste just as good as the real thing. We use separate equipment and ovens for preparation of free from products to minimise cross contamination. We operate a strict production schedule so free from products are not prepared alongside non free from. If you would like to discuss your dietary requirements further before ordering please email bakeforthesoul@gmail.com

CHANGING OR CANCELLING AN ORDER

If you need to change the date or details of your order or cancel it altogether, please contact us as far in advance as possible. We will always be as accommodating as we can if you need to change or postpone an order. Please bear in mind that we may have had to turn away other customers to fulfil your booking for a particular date so refunds/changes are not always possible. Online orders cancelled 7 days or more before the delivery/collection date will receive a full refund on the order total; those cancelled after 7 days will not be entitled to a refund.

RETURNS OR REFUNDS

All of our cakes are baked to order and we do not accept returns. Refunds or a replacement order to the same value will be given only if you received the incorrect cake. Should you be unsatisfied with the condition or quality of your cakes upon delivery, you must contact us within 24 hours the order is received at bakeforthesoul@gmail.com 

CAKE CUSTOMISATION

We provide a variety of flavours and styles for you to choose from, hopefully these cater for your specific needs. If you require a specific theme or bespoke design please contact us at bakeforthesoul@gmail.com