Cake Booking Terms and FAQ
Terms and Conditions
Thank you for choosing to book with Bake for the Soul.
DEPOSIT
Bookings are considered speculative until a deposit or full amount is paid to secure the date and booking. An invoice will be sent once all the details have been agreed and is valid for 5 days from receipt. Once the deposit is received your booking is confirmed. Payment of the deposit is taken as your acceptance of these Terms and Conditions and details of the invoice. The balance must be paid in full as stated on the invoice before collection or delivery.
PAYMENTS
Late payment or no payment is subject to cancellation of your order or modifications to the order and may incur an additional charge. Your deposit is non refundable as other bookings may have been refused to allow us to bake for you. However, one transfer to another date may be considered if available.
CHANGING OR CANCELLING AN ORDER
In the unfortunate event that you have to cancel your order, please note that we may not be able to give a refund. As your cake is bespoke, certain components may be ordered in advance in order to complete the design. If you need to change the date or details of your order or cancel it altogether, please contact us as far in advance as possible. We will always be as accommodating as we can if you need to change or postpone an order. Please bear in mind that we may have had to turn away other customers to fulfil your booking for a particular date so refunds/changes are not always possible.
DESIGNING YOUR CAKE
Your cake will be created as specified in your enquiry email and invoice, please be sure that all of these details are accurate and as agreed before making your deposit payment. All cakes are bespoke, handmade creations and there may be some slight variation from the design requested or picture supplied, not only out of respect for the work of other cake artists but to ensure that your creation is unique for you and your someone special. Should you wish to make any alterations to your cake, you are asked to let us know as soon as possible. If it is possible to change your design, we reserve the right to increase the fee originally quoted in order to take into account these variations.
COLLECTION/DELIVERY
Please be sure to schedule your pick up/delivery time accurately. If you feel that you are going to be later than planned, please contact us as soon as possible. Failure to pick up your order the same day or contact us will result in your cake being sold off or raffled to another customer. Requesting to pick up your cake at any other location than what is specified in the Terms and Conditions will be considered delivery and will be subject to the appropriate delivery fees.
Bake for the Soul are not liable for damage due to handling once the cake has been picked up or delivered. If your cake is damaged after it is in your possession, we will assess the damages and may, if circumstances allow, offer to fix the cake for you. If we have to travel to you to repair your cake, mileage fees will be applied. In addition, further costs may be incurred depending on the severity of the damage to the cake
You are advised that when transporting your cake it should be kept in the box provided on a flat, clean surface. It should be out of direct sunlight. It should not be transported on a car seat. Please consider purchasing non slip matting to place below the cake box whilst it is in transit.”
WEDDING CAKE DELIVERY
Delivery of wedding cakes will be provided as agreed. It is your responsibility to ensure that all set up details and arrangements have been confirmed with the venue and Bake for the Soul.
Wherever possible the Bake for the Soul will gain the signature of a responsible person to verify that it has been left in immaculate order. We cannot be held responsible for any interference with, damage to, or condition of the cake thereafter.
STORAGE & SHELF LIFE
We recommend eating our cakes within a day of collection or delivery to enjoy them at their best. The cake is best stored in its box at room temperature or in the fridge if it is warm. You should refer to your packing instructions for storage guidance. Our cakes will keep well for 5 days if stored correctly.
ALLERGIES
All cakes contain GLUTEN, DAIRY, EGG and SOY unless specified.
They are prepared in an environment where TREE NUTS (such as almonds, hazelnuts, walnuts, brazil nuts, cashew nuts, pecans, pistachios and macadamia nuts), SULPHUR DIOXIDE and SULPHITES (at a concentration of more than ten parts per million) CELERY, MUSTARD are used. We cannot guarantee traces of these allergens may not be present. Some items may contain alcohol
FREE-FROM CAKES
We take pride in our free-from products which taste just as good as the real thing. We use separate equipment and ovens for preparation of free from products to minimise cross contamination. We operate a strict production schedule so free from products are not prepared alongside non free from. We follow full clean down procedures between cakes but it cannot be guaranteed there will be no traces of allergen ingredients. If you would like to discuss your dietary requirements further before ordering please email bakeforthesoul@gmail.com
NON-EDIBLE ITEMS
Many cakes contain food safe non-edible items which may include (but are not limited to) dowels, florist wire, ribbons, straws etc. You will be advised of the placement of such items, however it is your responsibility to ensure that your venue / caterer / guests are aware that these items should be removed prior to consumption.
FRESH FLOWERS
Bake for the Soul will only use flowers from the non-toxic lists. These will have been laid on/inserted into the cake with wrapped stems and posy picks/straws. All flowers should be handled with care and removed before serving.
RETURNS OR REFUNDS
All of our cakes are baked to order and we do not accept returns. Refunds or a replacement order to the same value will be given only if you received the incorrect cake. Should you be unsatisfied with the condition or quality of your cakes upon delivery, you must contact us within 24 hours the order is received at bakeforthesoul@gmail.com
Any refund or store credit given for disputes regarding a cake are at the discretion of Bake for the Soul. Full refunds will not be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied. If for some reason you deem the cake inedible and unfit for use, you will need to return the cake to my premises within one hour of purchase in order that the product can be examined.
SOCIAL MEDIA
Bake for the soul reserves the right to use photographs of cakes made by them for advertising purposes, marketing and promotion of the business. This will include Social Media for example Facebook, Instagram, Twitter and Pinterest. We will however not publish pictures until aft the date of your celebration so that we do not spoil your big reveal.
REVIEWS
We would really appreciate your feedback. If you have any pictures of you and your cake you would like to share with us or tag us in, that would be wonderful. Thank you!
GDPR
When you contact Bake for the Soul about ordering a cake, we have to collect a small amount of data, usually your name and contact details (phone and/or email). Sometimes, if delivery is required we may need your home address. If you pay via online banking we do not hold your bank or card details or have access to them. We will never share your personal details with any other company.